Refund & Cancellation

You can cancel any subscription — Solopreneur, Multi-Op, Unlimited Games, or Continuous Play — yourself at any time — no email or phone call required. Sign in, open your Manager Dashboard, and select Cancel subscription in the subscription panel.

Cancellation takes effect immediately in the sense that your plan will not renew and you will not be charged again. Your plan remains fully usable through the end of the billing period you have already paid for. We do not prorate or refund the remainder of a month already started.

You can resubscribe at any time from the same dashboard.

All subscriptions renew automatically every month at the price shown at checkout — $50/month for the Solopreneur Plan, $149/month for the Multi-Op Plan, $399/month for the Unlimited Games Plan, and $25/month for Continuous Play — charged to your payment method on file until you cancel. Promotional pricing, where offered, continues at the promotional rate for as long as the subscription stays active on that plan.

Credits are prepaid and never expire. Because they can be used immediately, credit purchases are generally non-refundable once bought. This applies equally to pay-as-you-go purchases: a $25 single game bought without a subscription never expires and is not refundable.

Credits are, however, returned automatically in normal use: if you assign a game to a host and the game has not been started, you can recall it from your dashboard and the credit goes straight back to your balance. Once a game has been started past the early-play threshold, it counts as used and the credit is not returned.

Themed game purchases are digital and delivered instantly, so they are non-refundable once the game has been added to your account.

Physical supplies, such as answer slips, may be returned if unopened and in resellable condition. Contact us before shipping anything back.

We will refund a purchase where a platform problem on our side prevented you from using what you paid for, where you were charged in error or charged twice, or where a subscription renewed after you had already canceled it.

Refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

Send us the details of the purchase — the date, the amount, and what went wrong — through our contact page. We aim to respond within two business days.

Nothing in this policy limits rights you may have under applicable consumer protection law.